Promotional items, apparel and awards for the tennis industry.

Frequently Asked Questions


General Information

What is the price of shipping?

What if my delivery address is outside the United States?

How do I get my logo to you?

What is an art proof?

Can NetKnacks sell promotional merchandise not available in the catalog?

What are my payment options?

 

Tennis Awards Ordering FAQ

How long will it take to have my awards engraved?

Do you have a minimum order?

Is there an extra charge for engraving?

What fonts can I use on my awards?

How many lines can I engrave on an item?

How long does it take to screen print awards?

 

USTA League Tennis Awards Ordering FAQ

How long will it take to get my awards?

Can I customize the awards with a special logo or text?

Can I order something from your catalog instead of from the awards program?

What are my payment options?

 

T-Shirt Ordering FAQ

How long will it take to get my order?

Is there an extra charge to print my sponsor logo?

Can you print shirts with a design that I supply or with just words?

 

Embroidered Clothing Ordering FAQ

How long will it take to get my order?

Can I return embroidered clothing once I receive it if I ordered the wrong size or wrong embroidery?

 

USTA Promotional Products Quick Ship Ordering FAQ

How long will it take to get my order?

Can I customize the Quick Ship merchandise with a special logo or text?

Can I purchase USTA Program brochures, banners, forms etc.?

 


General Information

What is the price of shipping?

We will ship via FedEx ground shipping within the 48 contiguous United States unless otherwise requested. If overnight air, 2-day air, or 3-day guarantee must be used to meet your in-hands date, we will provide you with a quoted cost for shipping (please note that 2-day air or 3-day guarantee is not available in all areas). Please call a NetKnacks sales representative for a shipping quote to an APO address (FedEx will not deliver to an APO address, so items must be sent using USPS), Alaska, Hawaii, or the Caribbean.

Looking for our shipping table? As NetKnacks grows, we're continually finding ways to improve. One of these ways is by moving from the shipping table that long-time customers may remember to an online shipping calculator on our website. By doing so, we can ensure the utmost accuracy in shipping charges and making your ordering experience as seamless as possible.

What if my delivery address is outside the United States?

NetKnacks is happy to ship anywhere in the world. Please call a NetKnacks sales representative for a shipping quote. All shipping quotes are in US dollars and can change depending on exchange rates.

How do I get my logo to you?

We have the USTA national program and USTA section and state logos on file – you will not need to send these. If it is a local program logo, you must e-mail the artwork to sales@netknacks.com.

What is an art proof?

It is important to us to confirm the accuracy of information that you wish to have printed and, in some cases, engraved on products.  We will e-mail you an art proof for approval or changes to insure this accuracy.  Please respond immediately to an art proof, as waiting will delay the order moving to production, which will delay delivery time.

Can NetKnacks sell promotional merchandise not available in the catalog?

Yes, we have access to thousands of other products. Please let us know what you are looking for and we will get you samples, pricing, etc.

What are my payment options?

Our accepted payment methods are check, Visa, MasterCard, or American Express. If you are a USTA national staff member or a sectional staff member, you may request on account billing. 

Back to Top

Tennis Awards Ordering FAQ

How long will it take to have my awards engraved?

Engraving can be ready for shipment in 3-5 business days.

Do you have a minimum order?

You may order as few as one (1) of any of our engraved or blank merchandise.  We do have a minimum order on screen printed items. Please, see the descriptions under each award for the minimums.

Is there an extra charge for engraving?

All of our prices in the catalog include free engraving as shown; the only additional charges may be if you request engraving on a second location. In addition, if you would like your club or association logo there will be a one (1) time set up charge of $35 for your club or association logo.

What fonts can I use on my awards?

We typically use most of the standard fonts (Times New Roman, Arial, etc.) on our engraved or etched awards. On engraving plates and silver trays, please click here to see the list of available fonts.

How many lines can I engrave on an item?

This depends on how large the engraving area is on each item.  Please call for specific item details.

How long does it take to screen print awards?

Production times can be found on the product page.

Back to Top

USTA League Tennis Awards Ordering FAQ

How long will it take to get my awards?

Delivery will range from several days to several weeks based on our in-stock inventory and the number of days in transit to you for shipping. Please fill in the date needed on the order form and we will contact you if we cannot meet your requested date. For orders needed in less than 2 weeks please call us and we will tell you which awards are available.

Can I customize the awards with a special logo or text?

You will need the approval of your section coordinator to change the print on the award. The cost to do this will vary by award. Please call for more information.

Can I order something from your catalog instead of from the awards program?

You will need to contact your section coordinator and get their approval. When ordering from the catalog for league awards please call to find out initial set up charges and order minimums and reorder set up charges and minimums.

What are my payment options?

If you are a section coordinator, you can be billed on a monthly basis. Everyone else must send a check with their order or include a Visa, MasterCard or American Express on their online order or faxed order form. We can only bill your section league coordinator for your awards if they have signed the order form or submitted an order online asking us to ship to you.

Back to Top

T-Shirt Ordering FAQ

How long will it take to get my order?

Delivery time for t-shirts ranges from 8-12 business days depending on where you are located. If you need your order sooner please call us.

Is there an extra charge to print my sponsor logo?

If you print on the same side as the t-shirt design in one of the design colors there is no extra charge. If you want your logos in another color or location like the sleeve of the shirt, there will be an additional charge per color and each shirt will cost more. Please call for the price.

Can you print shirts with a design that I supply or with just words?

Yes, we can. Please call to obtain pricing.

Back to Top

Embroidered Clothing Ordering FAQ

How long will it take to get my order?

Delivery time for embroidered clothing ranges from 8-12 business days depending on where you are located. If you need your order sooner please call us.

Can I return embroidered clothing once I receive it if I ordered the wrong size or wrong embroidery?

Unfortunately, custom embroidered clothing cannot be returned or exchanged.  Please make sure you are ordering the correct size or embroidery when you place your order.

Back to Top

USTA Quick Ship Ordering FAQ

How long will it take to get my order?

We try to keep inventory in stock at all times. If the merchandise you order is in stock, it will ship the next business day if the order is placed by 1:00pm EST. If it is not, we will call you and let you know the ship date. The amount of actual shipping time depends on your location. We will let you know if we cannot meet your requested date.

Can I customize the Quick Ship merchandise with a special logo or text? 

No. Quick Ship merchandise is sold pre-printed and cannot be customized.

Can I purchase USTA Program brochures, banners, forms etc.?

Yes. Please, see the USTA program resources category in the Quick Ship section.

Back to Top

Return Policy

Items can be returned from the Quick Ship section of the catalogs within 14 days for a full refund. Customized merchandise cannot be returned or exchanged as these items cannot be resold.

Back to Top